Privacy Policy
Effective Date: January 1, 2025
Introduction
LearnExpress ERP is a cloud-based Software-as-a-Service (SaaS) solution developed and managed by PenBytes Limited. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use LearnExpress ERP. We are committed to respecting your privacy and ensuring compliance with applicable data protection laws.
Important Information & Who We Are
PenBytes Limited is the data controller responsible for your personal information when you use LearnExpress ERP. If you have any questions about this Privacy Policy, please contact us:
The Data We Collect About You
We may collect and process the following types of personal data:
- Identity Data: Name, role, institution, country of residence/work.
- Contact Data: Email address, phone numbers.
- Academic & Usage Data: Student records, attendance, assessment results, and activity logs.
- Image Data: Profile photos, uploaded images, or videos.
- Financial Data: Information related to subscription payments or invoices.
- Technical Data: IP address, login activity, device information, and browser details.
How We Collect Your Data
- Directly from you when you create an account, subscribe, or interact with LearnExpress ERP.
- Automatically when you use the platform (e.g., through cookies, logs, and analytics).
- From third-party integrations (such as payment providers, authentication services, or partner institutions).
How We Use Your Personal Data
We process your personal data to:
- Provide and manage LearnExpress ERP services.
- Enable academic performance tracking and reporting.
- Process payments and manage subscriptions.
- Enhance user experience and improve our services.
- Communicate updates, announcements, and support information.
- Comply with legal, regulatory, and security requirements.
Lawful Basis for Processing
- Performance of a Contract: To deliver LearnExpress ERP services to you or your institution.
- Legitimate Interests: To improve service quality, ensure security, and provide support.
- Consent: Where required (e.g., marketing communications).
- Legal Obligation: To comply with applicable laws and regulations.
Marketing & Communication
You may receive marketing communications from us if you subscribe to LearnExpress ERP or request information. You can opt out of marketing at any time using unsubscribe links in our emails or by contacting us directly.
Data Sharing
We may share your personal data with:
- Authorized employees and administrators of PenBytes Limited.
- Trusted third-party service providers (e.g., payment processors, cloud hosting, analytics).
- Regulatory authorities where required by law.
We do not sell or rent your personal data to third parties.
International Data Transfers
As a cloud-based platform, your data may be stored or processed in locations outside your country of residence. We ensure appropriate safeguards are in place to protect your information.
Data Security
We implement strict security measures including encryption, access controls, and monitoring to protect your personal data against unauthorized access, loss, or misuse.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymized.
Your Privacy Rights
Under applicable data protection laws, you have the right to:
- Access the data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to certain processing activities, including direct marketing.
- Request restriction or portability of your data.
- Withdraw consent where processing is based on consent.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, communicated to you directly.